{"id":862,"date":"2020-02-20T01:09:43","date_gmt":"2020-02-20T01:09:43","guid":{"rendered":"https:\/\/alexandrasantos.thisfunctional.pt\/about-us\/"},"modified":"2026-01-19T16:31:20","modified_gmt":"2026-01-19T16:31:20","slug":"about-us","status":"publish","type":"page","link":"https:\/\/alexandrasantos.pt\/en\/about-us\/","title":{"rendered":"About us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"862\" class=\"elementor elementor-862 elementor-22\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25d4fb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25d4fb3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43de6b75\" data-id=\"43de6b75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4560528f elementor-widget elementor-widget-themedraft_section_title\" data-id=\"4560528f\" data-element_type=\"widget\" data-widget_type=\"themedraft_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"row\">\n            <div class=\"col-lg-12\">\n                <div class=\"td-section-title-wrap section-title-4788\">\n                    <div class=\"td-section-title-content\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <h6 class=\"subtitle\">Alexandra Santos<\/h6>\n\t\t\t\t\t\n                    <h2 class=\"title\">About us                <\/h2>\n\t\t\t\t                    <div class=\"title-description\">\n\t\t\t\t\t\t<p>How long has your life revolved around your dog\u2019s separation anxiety?<\/p><p>Perhaps you go to work with a heavy heart and check your surveillance camera far more often than you\u2019d like\u2026<\/p><p>Maybe you turn down friends\u2019 invitations because your dog can\u2019t stay home without barking, howling, or destroying the house\u2026<\/p><p>Or you rush through errands just to get back quickly\u2026<\/p><p>And if we were having a cup of tea together, you might tell me how worn out you feel from carrying the stress, the guilt, and the constant worry.<\/p><p>You love your dog. You want him to be okay.<\/p><p>But despite everything you\u2019ve tried, nothing seems to truly help or feel right.<\/p><p>Separation anxiety is a real condition \u2014 not naughtiness, not \u201cbeing spoiled,\u201d not \u201cjust missing you.\u201d<\/p><p>It can be solved, but it needs a gradual, structured, compassionate process based on solid science.<\/p><p>And just as importantly, you deserve guidance and support along the way.<\/p><p>That\u2019s where I can help.<\/p>                    <\/div>\n\t\t\t\t            <\/div>\n        <\/div>\n        <\/div>\n\n        <style>\n            .td-section-title-wrap.section-title-4788 .subtitle:before{\n                background-image: url(\"https:\/\/alexandrasantos.pt\/wp-content\/plugins\/themedraft-core\/elementor-widgets\/assets\/images\/shape-blue.png\");\n            }\n        <\/style>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22712af6\" data-id=\"22712af6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-777c8444 elementor-widget elementor-widget-themedraft_video_popup\" data-id=\"777c8444\" data-element_type=\"widget\" data-widget_type=\"themedraft_video_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"td-video-popup-wrapper\">\n            <div class=\"td-video-popup-image\">\n                <img decoding=\"async\" src=\"https:\/\/alexandrasantos.pt\/wp-content\/uploads\/2024\/03\/01.png\" alt=\"\">\n\t\t\t\t            <\/div>\n        <\/div>\n        <script>\n            jQuery(document).ready(function ($) {\n\n                $(\".td_video_button\").magnificPopup({\n                    type: 'video'\n                });\n            });\n        <\/script>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-686ce1f elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"686ce1f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5bab0cfe\" data-id=\"5bab0cfe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25267a23 elementor-widget elementor-widget-themedraft_image\" data-id=\"25267a23\" data-element_type=\"widget\" data-widget_type=\"themedraft_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"td-image-widget-wrapper\">\n\t\t\t<div class=\"td-image-container\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/alexandrasantos.pt\/wp-content\/uploads\/2024\/03\/02.png\" alt=\"\">\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20731002\" data-id=\"20731002\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47d367d elementor-widget elementor-widget-themedraft_section_title\" data-id=\"47d367d\" data-element_type=\"widget\" data-widget_type=\"themedraft_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"row\">\n            <div class=\"col-lg-12\">\n                <div class=\"td-section-title-wrap section-title-1480\">\n                    <div class=\"td-section-title-content\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <h6 class=\"subtitle\">I don't use punishments, as a dog doesn't need them to learn!<\/h6>\n\t\t\t\t\t\n                    <h2 class=\"title\">                <\/h2>\n\t\t\t\t                    <div class=\"title-description\">\n\t\t\t\t\t\t<p>I\u2019m Alexandra \u2014 a canine behavior consultant and dog trainer. Here is my background in brief:<\/p><ul><li>Completed the Diploma of Advanced Canine Psychology (Animal Care College, UK) with honors.<\/li><li>Completed the Diploma of Advanced Dog Training (Companion Animal Sciences Institute, Canada) with distinction.<\/li><li>Written and co-written scientific articles published in the Journal of Applied Companion Animal Behavior and for the International Institute for Applied Companion Animal Behavior.<\/li><li>Author of Cachorros (KNS Ediciones, Spain), O meu c\u00e3o e eu, and C\u00e3o educado, dono feliz (A Esfera dos Livros, Portugal), as well as the guides Puppy Training: How to Housetrain Your Puppy Effectively, and How to Leash Train Your Dog and Enjoy Walking Him (Amazon).<\/li><li>Guest lecturer in the Faculty of Veterinary Medicine at Universidade Lus\u00f3fona; regular presenter for the Pet Professional Guild (USA) and Edogtorial (Spain); and instructor of in-person seminars in Portugal.<\/li><\/ul><p>Sessions are done exclusively online: personalized, structured behavior plans that prioritize science-based techniques and the emotional wellbeing of both dog and human.<\/p><p>Specialties: separation anxiety and generalized anxiety in adopted dogs \u2014 approached in an efficient, compassionate, step-by-step way that meets you where you are.<\/p>                    <\/div>\n\t\t\t\t            <\/div>\n        <\/div>\n        <\/div>\n\n        <style>\n            .td-section-title-wrap.section-title-1480 .subtitle:before{\n                background-image: url(\"https:\/\/alexandrasantos.pt\/wp-content\/plugins\/themedraft-core\/elementor-widgets\/assets\/images\/shape-blue.png\");\n            }\n        <\/style>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cfbe146 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cfbe146\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4dc87308\" data-id=\"4dc87308\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70c3ce67 elementor-widget elementor-widget-themedraft_promo_box\" data-id=\"70c3ce67\" data-element_type=\"widget\" data-widget_type=\"themedraft_promo_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"single-promo-box\">\n\t\t\t<div class=\"box-icon\">\n\n                                <div class=\"box-number\">01<\/div>\n                \n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"td-icon flaticon-pet-veterinary-2\"><\/i>\t\t\t\t\t\t\t<\/div>\n\n            <div class=\"promo-box-content\">\n\t            \t\t            <h4 class=\"promo-title\">Full diagnostics<\/h4>\n\t                            <p>There are variations passages of Lorem Ipsum available.<\/p>            <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9ba22d7\" data-id=\"9ba22d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-476d6279 elementor-widget elementor-widget-themedraft_promo_box\" data-id=\"476d6279\" data-element_type=\"widget\" data-widget_type=\"themedraft_promo_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"single-promo-box\">\n\t\t\t<div class=\"box-icon\">\n\n                                <div class=\"box-number\">02<\/div>\n                \n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"flaticon-pet-animal-kingdom-1\"><\/i>\t\t\t\t\t\t\t<\/div>\n\n            <div class=\"promo-box-content\">\n\t            \t\t            <h4 class=\"promo-title\">Awarded service<\/h4>\n\t                            There are variations passages of Lorem Ipsum available.            <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-5a56a40b\" data-id=\"5a56a40b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61d5d33c elementor-widget elementor-widget-themedraft_promo_box\" data-id=\"61d5d33c\" data-element_type=\"widget\" data-widget_type=\"themedraft_promo_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"single-promo-box\">\n\t\t\t<div class=\"box-icon\">\n\n                                <div class=\"box-number\">03<\/div>\n                \n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"td-icon flaticon-pet-dog-tags-military\"><\/i>\t\t\t\t\t\t\t<\/div>\n\n            <div class=\"promo-box-content\">\n\t            \t\t            <h4 class=\"promo-title\">Dog Breeding<\/h4>\n\t                            There are variations passages of Lorem Ipsum available.            <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-11ecf1e5\" data-id=\"11ecf1e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d0fe31f elementor-widget elementor-widget-themedraft_promo_box\" data-id=\"6d0fe31f\" data-element_type=\"widget\" data-widget_type=\"themedraft_promo_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"single-promo-box\">\n\t\t\t<div class=\"box-icon\">\n\n                                <div class=\"box-number\">04<\/div>\n                \n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"td-icon flaticon-pet-dog-2\"><\/i>\t\t\t\t\t\t\t<\/div>\n\n            <div class=\"promo-box-content\">\n\t            \t\t            <h4 class=\"promo-title\">Dog Traning<\/h4>\n\t                            There are variations passages of Lorem Ipsum available.            <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ee7da20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ee7da20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2690073f\" data-id=\"2690073f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bbf72af elementor-widget elementor-widget-themedraft_section_title\" data-id=\"2bbf72af\" data-element_type=\"widget\" data-widget_type=\"themedraft_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"row\">\n            <div class=\"col-lg-12\">\n                <div class=\"td-section-title-wrap section-title-6704\">\n                    <div class=\"td-section-title-content\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <h6 class=\"subtitle\">Animal behaviour<\/h6>\n\t\t\t\t\t\n                    <h2 class=\"title\">Frequently Asked Questions                <\/h2>\n\t\t\t\t            <\/div>\n        <\/div>\n        <\/div>\n\n        <style>\n            .td-section-title-wrap.section-title-6704 .subtitle:before{\n                background-image: url(\"https:\/\/alexandrasantos.pt\/wp-content\/plugins\/themedraft-core\/elementor-widgets\/assets\/images\/shape-blue.png\");\n            }\n        <\/style>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8090177 elementor-widget elementor-widget-themedraft_accordion\" data-id=\"8090177\" data-element_type=\"widget\" data-widget_type=\"themedraft_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"td-accordion-wrapper\">\n            <div class=\"accordion\" id=\"td-accordion-13883\">\n\n\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header active\">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138831\" aria-expanded=\"true\">\n\t\t\t\t\t\t\t\t\t\tWhat are the advantages of working with you?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138831\" class=\"collapse show\" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>Working with Alexandra means having someone by your side who brings together science, five years of academic training in animal behavior, more than 20 years of hands-on experience, and genuine empathy.<\/p><p>Over the years, I\u2019ve worked with thousands of families and developed a systematic, structured approach that truly works \u2014 always adapted to your dog\u2019s pace and individual needs.<\/p><p>You\u2019ll receive specialist, personalized guidance, clear step-by-step instructions, and ongoing support, so you can feel confident and reassured throughout the process \ud83d\ude0a<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tWhat are your goals for your clients?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138832\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>My goal is to work alongside you throughout a gradual, systematic process \u2014 always with support, never with criticism or judgement.<\/p><p>I aim to help you feel confident, focused on resolving your dog\u2019s anxiety, and able to move forward even when the journey feels challenging.<\/p><p>I hope to build a real partnership with you:<\/p><ul><li>with clear, achievable goals;<\/li><li>with open communication;<\/li><li>and with a commitment to positive, respectful training.<\/li><\/ul><p>When we work as a team, progress happens \u2014 and the whole process becomes lighter and easier.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tDo you offer standard training programs, or can I choose what I want my dog to learn?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138833\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>I offer two specialized programs: one focused on separation anxiety, and another designed for generalized anxiety in adopted dogs.<\/p><p>These issues require a very specific approach, so each program has its own structure \u2014 but the process itself is always personalized.<\/p><p>Although I use scientifically proven techniques consistently, every dog (and every owner) has their own needs and learning pace. That\u2019s why the work is always adapted to you and your dog.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138834\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tDo I have to participate in class?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138834\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>Yes, that\u2019s essential. Dogs need repetition to learn and the repetitions done in a 1 hour-long class once a week aren\u2019t enough. You need to learn the exercises so you can train your dog a bit every day in between classes.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138835\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tShould sessions be scheduled regularly, or can I book them only when I feel it's necessary?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138835\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>For anxiety issues \u2014 whether separation anxiety or generalized anxiety \u2014 to be fully resolved and stay resolved, the process needs to be consistent, continuous, and carried through to the end.<\/p><p>Regular sessions are what keep the work on track, prevent setbacks, and allow the plan to be adjusted as your dog progresses.<\/p><p>Because every dog has their own pace \u2014 and there\u2019s no fixed timeline for changing an emotional state \u2014 it\u2019s essential to respect that rhythm.<\/p><p>For that reason, weekly or bi-weekly sessions are ideal, depending on how your dog is responding to the work we\u2019re doing together.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138836\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tWhat methodology do you use?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138836\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>Anxiety issues are something we take very seriously, and your dog\u2019s emotional and physical well-being is always our top priority. We also want you to feel comfortable and confident with every step of the process.<\/p><p>That\u2019s why we work exclusively with science-based techniques that focus on changing your dog\u2019s emotional state \u2014 not on using punitive methods to control behavior.<\/p><p>We never use \u2014 or recommend \u2014 techniques that could cause stress, fear, or additional anxiety.<\/p><p>The goal is for your dog to learn to feel safe and calm, and for you to feel supported and confident throughout the entire process.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138837\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tDo you guarantee results?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138837\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>It wouldn\u2019t be ethical or honest to guarantee results, because behavior isn\u2019t an exact science. Success also depends on several factors, including:<\/p><ul><li>your consistency and commitment to following the program<\/li><li>practicing with your dog on a daily basis<\/li><li>your dog not having any medical or neurological condition that affects learning<\/li><\/ul><p>What we can guarantee is our knowledge and expertise, dedication, and full support at every stage of the process, so your dog\u2019s progress can be long-lasting.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138838\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tAm I entitled to a refund if I decide to discontinue the sessions?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138838\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>Because this is a personalized professional service that requires time to prepare, schedule, and deliver the sessions, refunds cannot be issued once the program has started or after any sessions have taken place.<\/p><p>Your program requires my time, expertise, preparation, and ongoing support \u2014 elements that cannot be \u201creturned\u201d or rescheduled once provided.<\/p><p>If you need to cancel before the program begins, you may request a refund up to 3 days before the first session.<\/p><p>In exceptional circumstances (such as health emergencies), please speak with me \u2014 understanding and trust are always part of the process.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t                        <div class=\"card\">\n                            <div class=\"card-header \">\n                                <h2 class=\"card-title\">\n                                    <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-138839\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\tHow do rescheduling and cancellations work?                                    <\/button>\n                                <\/h2>\n                            <\/div>\n\n                            <div id=\"collapse-138839\" class=\"collapse \" data-parent=\"#td-accordion-13883\">\n                                <div class=\"card-body\">\n\t\t\t\t\t\t\t\t\t<p>Life happens, and unexpected situations come up \u2014 I understand that.<\/p><p>If you need to reschedule, you\u2019re always welcome to do so; I only ask for at least 24 hours\u2019 notice, so your time slot can be offered to another dog parent.<\/p><p>Sessions canceled with less than 24 hours\u2019 notice, or in case of a no-show, are considered completed.<\/p><p>This policy exists to respect everyone\u2019s time and to ensure that each family receives a consistent, high-quality, and smooth learning process.<\/p>                                <\/div>\n                            <\/div>\n                        <\/div>\n\t\t\t\t\t\t            <\/div>\n        <\/div>\n\n        <script>\n            (function ($) {\n                \"use strict\";\n                jQuery(document).ready(function($){\n                    $(\"#td-accordion-13883 .card-header\").on(\"click\", function () {\n                        if ($(this).hasClass(\"active\")){\n                            $(this).removeClass(\"active\");\n                        }else{\n                            $(\"#td-accordion-13883 .card-header\").removeClass(\"active\");\n                            $(this).addClass(\"active\");\n                        }\n                    });\n                });\n            }(jQuery));\n        <\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alexandra Santos About us How long has your life revolved around your dog\u2019s separation anxiety? Perhaps you go to work with a heavy heart and check your surveillance camera far [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>About us - Alexandra Santos<\/title>\n<meta name=\"description\" content=\"Do you very much want to solve his separation anxiety problem so he remains calm when alone and you can live your normal life again? I can help you! 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